Long story short I came in for one thing.. Paid $500.00 to get it fixed.. But it wasn’t fixed and still leaked oil.. They told me after I left I must have hit something.. Mind you I stay 5 minutes away and haven’t moved my car since oil was still leaking.. I truly believe they purposely damaged my car purposely to make me use SNAP which is a finance program that helps if you’re running low on money. After I got approved.. I was called 3 times.. Oh we can fix this this this this and that.. I truly didn’t feel like he was trying to help, just make a quick buck and I felt used. I wouldn’t recommend this place based off my experience.
Thank you for sharing your experience with us, and we apologize for any inconvenience you've experienced. We take your feedback seriously and want to address your concerns. First and foremost, we want to assure you that we would never intentionally damage a customer's vehicle. Our team is dedicated to providing reliable and honest service to all our customers, and it is never our intention to create additional issues for our customers. We are sorry to hear that the initial repair did not resolve the issue with your car leaking oil. We understand how frustrating this must have been for you. We would like to gather more information about the specific damage you observed and the subsequent interactions you had with our team. In regards to the SNAP program, while we do offer it as an option for customers who may need financial assistance, our priority is always to provide genuine solutions and quality service. We apologize if you felt pressured or uncomfortable during your interactions with us. We kindly request that you refrain from posting a duplicate review on our profile, as this can potentially complicate the resolution process. Instead, we would appreciate the opportunity to speak with you directly to gather more details and work towards a solution. I will personally arrange for a member of our team to reach out to you to discuss your concerns and gather any necessary clarification. Your satisfaction is important to us, and we are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns. Other people viewing this review click on the link of the pictures we took to view the issue and you'll know we didn't cause this damage https://shop.tekmetric.com/inspection/70AlP_Z3rQfI4Cbxe9v2gE2dKz7zuE_ebeNMUGDZhDY
- West Houston Auto Repair